The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
Workplace bullying has consistently been observed to have negative impacts on employee well-being by researchers. In the field of bullying research, there hasn't been a study that integrates mediators and explains the nexus between the many different factors that have been studied. Therefore, t...
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| Format: | Article |
| Language: | English |
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University of the Algarve - ESGHT - CIEO
2023-07-01
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| Series: | Tourism & Management Studies |
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| Online Access: | https://www.tmstudies.net/index.php/ectms/article/view/1840 |
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| author | Kamal Adewole Odunjo-Saka Banji Rildwan Olaleye Eric Sarpong Abdurrashid Ibrahim Jonathan Olusegun Adedokun |
| author_facet | Kamal Adewole Odunjo-Saka Banji Rildwan Olaleye Eric Sarpong Abdurrashid Ibrahim Jonathan Olusegun Adedokun |
| author_sort | Kamal Adewole Odunjo-Saka |
| collection | DOAJ |
| description | Workplace bullying has consistently been observed to have negative impacts on employee well-being by researchers. In the field of bullying research, there hasn't been a study that integrates mediators and explains the nexus between the many different factors that have been studied. Therefore, this study aimed to determine the impact of bullying on workers' performance at hotels in North Cyprus and the mediating role played by emotional intelligence and psychological resilience. Data were randomly collected from 442 hotel employees, including those from five- and four-star hotels on the island. The data were analysed using descriptive analysis. Furthermore, the heuristic model was tested using partial least squares structural equation modelling (PLS-SEM). According to the results, workplace bullying significantly and negatively influences an employee's performance. Secondly, emotional intelligence and psychological resilience positively mediated the relationship between bullying and performance among TRNC hotel employees. More cross-cultural and longitudinal research is needed to determine if these mediators have an enduring effect over time and across different cultures. |
| format | Article |
| id | doaj-art-0df121ffe8b6460b81bcb18cc7f0950b |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2023-07-01 |
| publisher | University of the Algarve - ESGHT - CIEO |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-0df121ffe8b6460b81bcb18cc7f0950b2025-01-08T13:19:12ZengUniversity of the Algarve - ESGHT - CIEOTourism & Management Studies2182-84662023-07-011935971The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilienceKamal Adewole Odunjo-Saka 0Banji Rildwan Olaleye 1Eric Sarpong 2Abdurrashid Ibrahim 3Jonathan Olusegun Adedokun 4Girne American University, North Cyprus Federal University Oye-Ekiti Girne American University, North Cyprus University of StrathclydeFederal University Oye-Ekiti, NigeriaWorkplace bullying has consistently been observed to have negative impacts on employee well-being by researchers. In the field of bullying research, there hasn't been a study that integrates mediators and explains the nexus between the many different factors that have been studied. Therefore, this study aimed to determine the impact of bullying on workers' performance at hotels in North Cyprus and the mediating role played by emotional intelligence and psychological resilience. Data were randomly collected from 442 hotel employees, including those from five- and four-star hotels on the island. The data were analysed using descriptive analysis. Furthermore, the heuristic model was tested using partial least squares structural equation modelling (PLS-SEM). According to the results, workplace bullying significantly and negatively influences an employee's performance. Secondly, emotional intelligence and psychological resilience positively mediated the relationship between bullying and performance among TRNC hotel employees. More cross-cultural and longitudinal research is needed to determine if these mediators have an enduring effect over time and across different cultures.https://www.tmstudies.net/index.php/ectms/article/view/1840workplace bullyingemployee performanceemotional intelligencepsychological resiliencehuman resource management |
| spellingShingle | Kamal Adewole Odunjo-Saka Banji Rildwan Olaleye Eric Sarpong Abdurrashid Ibrahim Jonathan Olusegun Adedokun The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience Tourism & Management Studies workplace bullying employee performance emotional intelligence psychological resilience human resource management |
| title | The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience |
| title_full | The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience |
| title_fullStr | The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience |
| title_full_unstemmed | The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience |
| title_short | The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience |
| title_sort | influence of workplace bullying on the performance of hotel employees the mediating role of emotional intelligence and psychological resilience |
| topic | workplace bullying employee performance emotional intelligence psychological resilience human resource management |
| url | https://www.tmstudies.net/index.php/ectms/article/view/1840 |
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