Customer-Centered Structuring in University Libraries and Personnel Satisfaction
Total Quality Management (TQM) aims at creating a client-centered organizati- on and providing customer satisfaction. This study reviews TQM and its applica- tions in university libraries and examines employees' satisfaction with their work respectively. It was hypothesized that library personn...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
Türk Kütüphaneciler Derneği (Turkish Librarians' Association)
2013-11-01
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| Series: | Türk Kütüphaneciliği |
| Subjects: | |
| Online Access: | http://tk.org.tr/index.php/TK/article/view/156 |
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