The Impact of Domestic Companies’ CSR Targets on Consumer Post-Purchase Responses: The Moderating Effects of Brand Reputation
With the growing interest in the environment, society, and governance, responsible management emphasizes corporate social responsibility (CSR) activities. Drawing upon social identity theory, this study explores the interplay between a brand’s CSR target (domestic or abroad) and its reputation in sh...
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2024-11-01
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| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/21582440241302872 |
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| _version_ | 1846150867990872064 |
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| author | Kikyoung Park |
| author_facet | Kikyoung Park |
| author_sort | Kikyoung Park |
| collection | DOAJ |
| description | With the growing interest in the environment, society, and governance, responsible management emphasizes corporate social responsibility (CSR) activities. Drawing upon social identity theory, this study explores the interplay between a brand’s CSR target (domestic or abroad) and its reputation in shaping consumers’ post-purchase product attitudes. Through two complementary experiments, the findings reveal that consumers exhibit more favorable post-purchase attitudes toward domestic brands with a high reputation when their CSR activities are targeted domestically. Conversely, the target of CSR activities does not significantly impact post-purchase product attitudes toward domestic brands of lower reputation. Further analysis reveals that for high-reputation brands, the perceived fairness of CSR activities is crucial, whereas, for lower reputable brands, the role of CSR activities is essential in reducing product risk, making the target country of CSR irrelevant. This study indicates that CSR strategies should be customized according to brand reputation, with significant implications for enhancing sustainable consumer brand loyalty. |
| format | Article |
| id | doaj-art-06e8d50e64104555b1f888d7c52dc1e6 |
| institution | Kabale University |
| issn | 2158-2440 |
| language | English |
| publishDate | 2024-11-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | SAGE Open |
| spelling | doaj-art-06e8d50e64104555b1f888d7c52dc1e62024-11-28T07:05:05ZengSAGE PublishingSAGE Open2158-24402024-11-011410.1177/21582440241302872The Impact of Domestic Companies’ CSR Targets on Consumer Post-Purchase Responses: The Moderating Effects of Brand ReputationKikyoung Park0Gyeongsang National University, Jinju, Gyeongnam, Republic of KoreaWith the growing interest in the environment, society, and governance, responsible management emphasizes corporate social responsibility (CSR) activities. Drawing upon social identity theory, this study explores the interplay between a brand’s CSR target (domestic or abroad) and its reputation in shaping consumers’ post-purchase product attitudes. Through two complementary experiments, the findings reveal that consumers exhibit more favorable post-purchase attitudes toward domestic brands with a high reputation when their CSR activities are targeted domestically. Conversely, the target of CSR activities does not significantly impact post-purchase product attitudes toward domestic brands of lower reputation. Further analysis reveals that for high-reputation brands, the perceived fairness of CSR activities is crucial, whereas, for lower reputable brands, the role of CSR activities is essential in reducing product risk, making the target country of CSR irrelevant. This study indicates that CSR strategies should be customized according to brand reputation, with significant implications for enhancing sustainable consumer brand loyalty.https://doi.org/10.1177/21582440241302872 |
| spellingShingle | Kikyoung Park The Impact of Domestic Companies’ CSR Targets on Consumer Post-Purchase Responses: The Moderating Effects of Brand Reputation SAGE Open |
| title | The Impact of Domestic Companies’ CSR Targets on Consumer Post-Purchase Responses: The Moderating Effects of Brand Reputation |
| title_full | The Impact of Domestic Companies’ CSR Targets on Consumer Post-Purchase Responses: The Moderating Effects of Brand Reputation |
| title_fullStr | The Impact of Domestic Companies’ CSR Targets on Consumer Post-Purchase Responses: The Moderating Effects of Brand Reputation |
| title_full_unstemmed | The Impact of Domestic Companies’ CSR Targets on Consumer Post-Purchase Responses: The Moderating Effects of Brand Reputation |
| title_short | The Impact of Domestic Companies’ CSR Targets on Consumer Post-Purchase Responses: The Moderating Effects of Brand Reputation |
| title_sort | impact of domestic companies csr targets on consumer post purchase responses the moderating effects of brand reputation |
| url | https://doi.org/10.1177/21582440241302872 |
| work_keys_str_mv | AT kikyoungpark theimpactofdomesticcompaniescsrtargetsonconsumerpostpurchaseresponsesthemoderatingeffectsofbrandreputation AT kikyoungpark impactofdomesticcompaniescsrtargetsonconsumerpostpurchaseresponsesthemoderatingeffectsofbrandreputation |