Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutions
This research investigates the factors influencing environmental sustainability in a Peruvian higher education institution (HEI), using Structural Equation Modeling (SEM) with SmartPLS. The methodology included data collection through questionnaires administered to students, alumni, and professors,...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2025-01-01
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| Series: | Frontiers in Sustainability |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/frsus.2024.1479927/full |
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| author | Jessie Bravo Carlos Valdivia Roger Alarcón Nilton Germán Oscar Serquén Janet Aquino Marco Agustín Arbulú Ballesteros Laurita Guevara |
| author_facet | Jessie Bravo Carlos Valdivia Roger Alarcón Nilton Germán Oscar Serquén Janet Aquino Marco Agustín Arbulú Ballesteros Laurita Guevara |
| author_sort | Jessie Bravo |
| collection | DOAJ |
| description | This research investigates the factors influencing environmental sustainability in a Peruvian higher education institution (HEI), using Structural Equation Modeling (SEM) with SmartPLS. The methodology included data collection through questionnaires administered to students, alumni, and professors, followed by SEM analysis to assess the relationships between technological support (TS), document management (DM), open government (OG), pro-environmental organizational culture (POC), service satisfaction (SS), and environmental sustainability (ES). The findings emphasize that technological infrastructure significantly enhances document management, which in turn boosts service satisfaction and promotes a pro-environmental organizational culture. The pro-environmental organizational culture emerges as the most powerful mediator, significantly impacting environmental sustainability. Although service satisfaction also contributes positively, its effect is less pronounced. Furthermore, transparency and open access to information improve document management, albeit with a lesser impact. Sociodemographic variables such as gender and academic program within the institution influence the relationship between the examined variables, suggesting that these characteristics can affect the perception and effectiveness of sustainability practices. This study provides a robust foundation for designing effective strategies to promote environmental sustainability in higher education institutions and would contribute to the fulfillment of the SDGs. |
| format | Article |
| id | doaj-art-04f21417f3984e69994c99d890906ccc |
| institution | Kabale University |
| issn | 2673-4524 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Sustainability |
| spelling | doaj-art-04f21417f3984e69994c99d890906ccc2025-01-08T05:10:29ZengFrontiers Media S.A.Frontiers in Sustainability2673-45242025-01-01510.3389/frsus.2024.14799271479927Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutionsJessie Bravo0Carlos Valdivia1Roger Alarcón2Nilton Germán3Oscar Serquén4Janet Aquino5Marco Agustín Arbulú Ballesteros6Laurita Guevara7Digital Transformation Research Group, Pedro Ruiz Gallo National University, Lambayeque, PeruDigital Transformation Research Group, Pedro Ruiz Gallo National University, Lambayeque, PeruDigital Transformation Research Group, Pedro Ruiz Gallo National University, Lambayeque, PeruDigital Transformation Research Group, Pedro Ruiz Gallo National University, Lambayeque, PeruDigital Transformation Research Group, Pedro Ruiz Gallo National University, Lambayeque, PeruDigital Transformation Research Group, Pedro Ruiz Gallo National University, Lambayeque, PeruInstitute for Research in Science and Technology, Cesar Vallejo University, Trujillo, PeruAcademic Program of Computer Engineering and Informatics, Pedro Ruiz Gallo National University, Lambayeque, PeruThis research investigates the factors influencing environmental sustainability in a Peruvian higher education institution (HEI), using Structural Equation Modeling (SEM) with SmartPLS. The methodology included data collection through questionnaires administered to students, alumni, and professors, followed by SEM analysis to assess the relationships between technological support (TS), document management (DM), open government (OG), pro-environmental organizational culture (POC), service satisfaction (SS), and environmental sustainability (ES). The findings emphasize that technological infrastructure significantly enhances document management, which in turn boosts service satisfaction and promotes a pro-environmental organizational culture. The pro-environmental organizational culture emerges as the most powerful mediator, significantly impacting environmental sustainability. Although service satisfaction also contributes positively, its effect is less pronounced. Furthermore, transparency and open access to information improve document management, albeit with a lesser impact. Sociodemographic variables such as gender and academic program within the institution influence the relationship between the examined variables, suggesting that these characteristics can affect the perception and effectiveness of sustainability practices. This study provides a robust foundation for designing effective strategies to promote environmental sustainability in higher education institutions and would contribute to the fulfillment of the SDGs.https://www.frontiersin.org/articles/10.3389/frsus.2024.1479927/fulldocument managementenvironmental sustainabilitypro-environmental organizational culturehigher education institutionservice satisfactionSEM |
| spellingShingle | Jessie Bravo Carlos Valdivia Roger Alarcón Nilton Germán Oscar Serquén Janet Aquino Marco Agustín Arbulú Ballesteros Laurita Guevara Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutions Frontiers in Sustainability document management environmental sustainability pro-environmental organizational culture higher education institution service satisfaction SEM |
| title | Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutions |
| title_full | Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutions |
| title_fullStr | Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutions |
| title_full_unstemmed | Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutions |
| title_short | Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutions |
| title_sort | transforming document management for environmental sustainability the mediating effect of pro environmental culture and service satisfaction in higher education institutions |
| topic | document management environmental sustainability pro-environmental organizational culture higher education institution service satisfaction SEM |
| url | https://www.frontiersin.org/articles/10.3389/frsus.2024.1479927/full |
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