“They were sort of in the room with me”: a qualitative study about callers’ experience of video streaming during medical emergency calls
Abstract Background During the recent years, emergency services in several countries have integrated video streaming into medical emergency calls, and research on the topic has gained increased focus. Video streaming during medical emergency calls may change dispatcher’s perspective of the call and...
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| Format: | Article |
| Language: | English |
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BMC
2025-01-01
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| Series: | Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine |
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| Online Access: | https://doi.org/10.1186/s13049-024-01317-8 |
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| author | Siri Idland Kristin Häikiö Jo Kramer-Johansen Magnus Hjortdahl |
| author_facet | Siri Idland Kristin Häikiö Jo Kramer-Johansen Magnus Hjortdahl |
| author_sort | Siri Idland |
| collection | DOAJ |
| description | Abstract Background During the recent years, emergency services in several countries have integrated video streaming into medical emergency calls, and research on the topic has gained increased focus. Video streaming during medical emergency calls may change dispatcher’s perspective of the call and can be a helpful tool for supervising bystanders’ first aid. Little research exists, however, about the caller’s perspective of video streaming during a medical emergency call. With this study, we explore the caller’s experiences with video streaming. Methods The study is a qualitative interview study. During a period of five weeks, we recruited respondents from the region of Oslo who had called the medical emergency number 113 and where video streaming had been used by the dispatcher during the call. We conducted 14 semi-structured individual interviews, in-person or digitally on Zoom/Teams, from October to December 2023. The interviews were transcribed verbatim, and we analyzed them drawing on Malterud’s systematic text condensation. Results Our material was sorted into three category headings: Increased sense of safety, the unexpected option of video streaming, and emotional discomfort. Most respondents felt comforted knowing that the dispatcher could see and assess the situation visually. Several were also positively surprised that video streaming was an option during the call. Some respondents however felt increased stress during the call due to video streaming. Other respondents reflected on the societal taboo of filming ill or injured persons. Conclusion Most respondents experienced video streaming as a positive addition to the medical emergency call and felt comforted knowing that the dispatcher could see the situation. Knowledge of the integration between video streaming and basic communication in a call is nonetheless of great importance, as to not increase stress experienced by the caller. The dispatcher should be sensitive for how the caller will handle video streaming for each call. |
| format | Article |
| id | doaj-art-03360fce20054a85872d166c10c28b2d |
| institution | Kabale University |
| issn | 1757-7241 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | BMC |
| record_format | Article |
| series | Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine |
| spelling | doaj-art-03360fce20054a85872d166c10c28b2d2025-01-12T12:37:23ZengBMCScandinavian Journal of Trauma, Resuscitation and Emergency Medicine1757-72412025-01-013311810.1186/s13049-024-01317-8“They were sort of in the room with me”: a qualitative study about callers’ experience of video streaming during medical emergency callsSiri Idland0Kristin Häikiö1Jo Kramer-Johansen2Magnus Hjortdahl3Department of Nursing and Health Promotion, Faculty of Health Sciences, Oslo Metropolitan UniversityDepartment of Nursing and Health Promotion, Faculty of Health Sciences, Oslo Metropolitan UniversityDivision of Prehospital Services, Oslo University HospitalDepartment of Nursing and Health Promotion, Faculty of Health Sciences, Oslo Metropolitan UniversityAbstract Background During the recent years, emergency services in several countries have integrated video streaming into medical emergency calls, and research on the topic has gained increased focus. Video streaming during medical emergency calls may change dispatcher’s perspective of the call and can be a helpful tool for supervising bystanders’ first aid. Little research exists, however, about the caller’s perspective of video streaming during a medical emergency call. With this study, we explore the caller’s experiences with video streaming. Methods The study is a qualitative interview study. During a period of five weeks, we recruited respondents from the region of Oslo who had called the medical emergency number 113 and where video streaming had been used by the dispatcher during the call. We conducted 14 semi-structured individual interviews, in-person or digitally on Zoom/Teams, from October to December 2023. The interviews were transcribed verbatim, and we analyzed them drawing on Malterud’s systematic text condensation. Results Our material was sorted into three category headings: Increased sense of safety, the unexpected option of video streaming, and emotional discomfort. Most respondents felt comforted knowing that the dispatcher could see and assess the situation visually. Several were also positively surprised that video streaming was an option during the call. Some respondents however felt increased stress during the call due to video streaming. Other respondents reflected on the societal taboo of filming ill or injured persons. Conclusion Most respondents experienced video streaming as a positive addition to the medical emergency call and felt comforted knowing that the dispatcher could see the situation. Knowledge of the integration between video streaming and basic communication in a call is nonetheless of great importance, as to not increase stress experienced by the caller. The dispatcher should be sensitive for how the caller will handle video streaming for each call.https://doi.org/10.1186/s13049-024-01317-8Emergency medical communication centerDispatcherCallerEmergency callsMedical operatorVideo |
| spellingShingle | Siri Idland Kristin Häikiö Jo Kramer-Johansen Magnus Hjortdahl “They were sort of in the room with me”: a qualitative study about callers’ experience of video streaming during medical emergency calls Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine Emergency medical communication center Dispatcher Caller Emergency calls Medical operator Video |
| title | “They were sort of in the room with me”: a qualitative study about callers’ experience of video streaming during medical emergency calls |
| title_full | “They were sort of in the room with me”: a qualitative study about callers’ experience of video streaming during medical emergency calls |
| title_fullStr | “They were sort of in the room with me”: a qualitative study about callers’ experience of video streaming during medical emergency calls |
| title_full_unstemmed | “They were sort of in the room with me”: a qualitative study about callers’ experience of video streaming during medical emergency calls |
| title_short | “They were sort of in the room with me”: a qualitative study about callers’ experience of video streaming during medical emergency calls |
| title_sort | they were sort of in the room with me a qualitative study about callers experience of video streaming during medical emergency calls |
| topic | Emergency medical communication center Dispatcher Caller Emergency calls Medical operator Video |
| url | https://doi.org/10.1186/s13049-024-01317-8 |
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