Mapping information systems maturity: the case of the Portuguese hospitality industry
Hospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. To understand the perception that decision-makers have of information systems’ influence and importance in their organizations, we c...
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| Format: | Article |
| Language: | English |
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University of the Algarve - ESGHT - CIEO
2021-10-01
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| Series: | Tourism & Management Studies |
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| Online Access: | https://www.tmstudies.net/index.php/ectms/article/view/1515 |
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| author | Nuno António Gustavo Sá |
| author_facet | Nuno António Gustavo Sá |
| author_sort | Nuno António |
| collection | DOAJ |
| description | Hospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. To understand the perception that decision-makers have of information systems’ influence and importance in their organizations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. We surveyed 86 companies, representing a total of 195 hotels.
We designed the survey to evaluate the adoption of information systems and the perception decision-makers had of those systems' importance accordingly to the Network Exploitation Capability (NEC) model (Piccoli et al., 2011), with results of 2.7 on a scale of 1 to 5, differing by hotel characteristics. Generally, hoteliers consider that their companies take more advantage of technology and information systems than they do. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in technology and influencing information systems' maturity. |
| format | Article |
| id | doaj-art-0078d49e6c414cc1b86acfb213175d15 |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2021-10-01 |
| publisher | University of the Algarve - ESGHT - CIEO |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-0078d49e6c414cc1b86acfb213175d152025-01-08T11:20:05ZengUniversity of the Algarve - ESGHT - CIEOTourism & Management Studies2182-84662021-10-01174721Mapping information systems maturity: the case of the Portuguese hospitality industry Nuno António 0Gustavo Sá 1Nova Information Management School Nova Information Management School Hospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. To understand the perception that decision-makers have of information systems’ influence and importance in their organizations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. We surveyed 86 companies, representing a total of 195 hotels. We designed the survey to evaluate the adoption of information systems and the perception decision-makers had of those systems' importance accordingly to the Network Exploitation Capability (NEC) model (Piccoli et al., 2011), with results of 2.7 on a scale of 1 to 5, differing by hotel characteristics. Generally, hoteliers consider that their companies take more advantage of technology and information systems than they do. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in technology and influencing information systems' maturity. https://www.tmstudies.net/index.php/ectms/article/view/1515hotel information systemsinformation systems maturitynetwork exploitation capabilityhotel softwarehotels’ performance and competitiveness |
| spellingShingle | Nuno António Gustavo Sá Mapping information systems maturity: the case of the Portuguese hospitality industry Tourism & Management Studies hotel information systems information systems maturity network exploitation capability hotel software hotels’ performance and competitiveness |
| title | Mapping information systems maturity: the case of the Portuguese hospitality industry |
| title_full | Mapping information systems maturity: the case of the Portuguese hospitality industry |
| title_fullStr | Mapping information systems maturity: the case of the Portuguese hospitality industry |
| title_full_unstemmed | Mapping information systems maturity: the case of the Portuguese hospitality industry |
| title_short | Mapping information systems maturity: the case of the Portuguese hospitality industry |
| title_sort | mapping information systems maturity the case of the portuguese hospitality industry |
| topic | hotel information systems information systems maturity network exploitation capability hotel software hotels’ performance and competitiveness |
| url | https://www.tmstudies.net/index.php/ectms/article/view/1515 |
| work_keys_str_mv | AT nunoantonio mappinginformationsystemsmaturitythecaseoftheportuguesehospitalityindustry AT gustavosa mappinginformationsystemsmaturitythecaseoftheportuguesehospitalityindustry |