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  1. 1
    The Influence of Perception of Ease, Usefulness, Enjoyment, and Interaction on User Satisfaction and Purchase Intention Through the Chatbot “Tanya” on the Tokopedia Platform

    The Influence of Perception of Ease, Usefulness, Enjoyment, and Interaction on User Satisfaction and Purchase Intention Through the Chatbot “Tanya” on the Tokopedia Platform by Raihanatul Jennah, Arif Hartono

    Published 2025-07-01
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  2. 2
    Antecedents of User Trust in MITA Chatbot: A Study of Bank Mandiri Digital Services

    Antecedents of User Trust in MITA Chatbot: A Study of Bank Mandiri Digital Services by Mariska Nanda Ranelita, Arif Hartono

    Published 2025-08-01
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